Customer Relationship Executive – International

Role Overview

Handle international student customers throughout their service journey, from initial enquiries to post\-sales support, ensuring a smooth customer experience.

Key Responsibilities

• Handle customer enquiries via calls, WhatsApp and email.
• Conduct pre\-sales discussions, handle objections and support lead conversion.
• Follow up with prospects and maintain customer relationships.
• Resolve customer queries and coordinate with internal teams.
• Track customer interactions, follow\-ups and updates in the CRM.
• Identify opportunities for repeat business and referrals.

Requirements

• Excellent spoken and written English.
• Strong communication, persuasion and negotiation skills.
• Experience in customer service, inside sales, BDE, counselling or telecalling.
• Ability to handle international customers and difficult conversations professionally.
• Strong follow\-up, problem\-solving and coordination skills.

Preferred: Experience in international customer support, EdTech, BPO, education services or inside sales.

Key Skills: International Client Handling \| Communication \| Lead Conversion \| Customer Relationship Management \| Follow\-up \| Problem\-Solving

Pay: ₹16,000\.00 \- ₹25,000\.00 per month

Benefits

• Cell phone reimbursement
• Health insurance
• Provident Fund

Work Location: In person