Khimji Autorides pvt ltd needs a Customer Relationship Executive to oversee customer service operations at their service center. Key duties include welcoming customers upon arrival, registering complaints and service requirements, and coordinating with service advisors and workshop staff. You will manage the waiting area, assist visitors, explain service packages, AMC plans, offers, and promotions, and maintain accurate customer records and service histories in the system. Follow-up after vehicle servicing is essential, along with handling feedback, complaints, and escalations. Conducting customer satisfaction (CSI) calls and surveys, and ensuring timely updates on vehicle delivery and repair status are also critical. The role requires good communication skills in Odia, Hindi, and English, strong customer handling and problem-solving abilities, and basic computer proficiency including Excel and CRM software.