Customer Relationship Manager (CRM)

• *Customer Relationship Manager (CRM)**

• *Company Name:** MEEVA – Bridal \& Designer Sarees
• *Location:** Surat, Gujarat
• *Job Type:** Full\-Time \| On\-Site
• *Experience:** 2\+ years (Textile industry preferred)
• *Salary:** As per experience \+ incentives

• *About Us:**

MEEVA is a leading bridal \& designer saree manufacturer based in Surat, catering to top wholesalers and retailers across India. Known for elegance, innovation, and timely service, we are looking for a dynamic **Customer Relationship Manager (CRM)** to strengthen our client engagement and support.

• *Roles \& Responsibilities:**

• Manage and maintain strong relations with existing B2B clients.
• Handle client inquiries, sample follow\-ups, and order status updates.
• Maintain a CRM database with client history, preferences \& feedback.
• Ensure timely communication via phone, WhatsApp, email, and in\-person.
• Work closely with production and dispatch team to ensure smooth deliveries.
• Regularly take client feedback and upsell new collections.
• Assist in exhibitions, trade shows, and client visits.
• Prepare weekly client follow\-up and report to management.

✅ **Key Skills:**

• Excellent communication (Hindi, English, Gujarati preferred)
• Confident, polite, and client\-friendly personality
• Strong follow\-up and organizational skills
• Basic knowledge of Excel / CRM software
• Experience in textile or garment industry is a plus

• *Qualifications:**

• Graduate in any stream
• 2\+ years experience in client handling, CRM, or sales support

• *What We Offer:**

• Professional work culture in a growing fashion brand
• Incentives for client satisfaction and new orders
• Exposure to national \& international textile clients
• Growth path into business development \& key accounts

Job Type: Full\-time

Pay: ₹12,000\.00 \- ₹30,000\.00 per month

Benefits

• Cell phone reimbursement

Language

• English (Preferred)

Work Location: In person