Customer Relationship Manager

• *Job Description – Customer Relationship Manager (CRM)**

• *Company:** HR Exports Private Limited

• *Position Details**

• **Job Title:** Customer Relationship Manager (CRM)
• **Department:** Sales \& Customer Relations
• **Employment Type:** Full\-Time
• **Work Location:** Netaji Subhash Place (NSP), New Delhi
• **Experience Required:** Minimum 2\+ Years
• **Educational Qualification:** Bachelor’s or master’s Degree in any discipline
• **Industry Preference:** FMCG / Food \& Beverage / Rice / Agri Products / Manufacturing.

• *About HR Exports Private Limited**

HR Exports Private Limited is the company behind **Shazia Basmati Rice**, a fast\-growing FMCG and export\-oriented brand committed to delivering premium\-quality rice across domestic and international markets. We are looking for a proactive and customer\-focused Customer Relationship Manager to strengthen customer relationships and deliver exceptional service.

• *Key Responsibilities**

• Manage relationships with international customers, importers, and distributors.
• Coordinate export orders from confirmation to shipment.
• Communicate order, shipment, and delivery updates to overseas customers.
• Coordinate with International Sales, Logistics, Production, and Accounts teams.
• Resolve customer queries related to export orders, documentation, and shipments.
• Maintain customer records and update the CRM system.
• Follow up on export payments and customer requirements.
• Prepare CRM reports and share customer feedback with internal teams.
• Ensure exceptional customer service and strengthen long\-term international business relationships.

• *Required Skills**

• Excellent communication and interpersonal skills
• Strong customer relationship management abilities
• Problem\-solving and conflict\-resolution skills
• Good coordination and follow\-up skills
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)
• Experience with CRM or ERP software will be an advantage
• Ability to multitask in a fast\-paced FMCG environment

• *Apply Now**\-***HR N0\-7470740948 AND MAIL ID\-vikas@shaziarice.com***

• *Why Join Us?**

• Be part of the team behind **Shazia Basmati Rice**.
• Opportunity to work with a rapidly growing FMCG company.
• Professional growth and learning opportunities.
• Collaborative and performance\-driven work culture.

• *Apply Now**

Pay: ₹15,000\.00 \- ₹20,000\.00 per month

Work Location: In person