Pinnacle Alliances in Karnataka, India, is recruiting a Customer Sales Representative (Voice Based) to work the US shift from the office. Also titled Customer Support Associate (Inbound Sales), this role involves handling inbound customer calls, resolving queries and complaints, and managing escalations to maintain high satisfaction. You must resolve issues within defined service-level agreements (SLAs) and support sales by identifying upselling and cross-selling opportunities during interactions. The position demands strong verbal communication skills, the ability to thrive in a voice-based support environment, and commitment to meeting performance metrics. You will play a dual role in support and sales, directly impacting customer loyalty and revenue growth in a target-driven, dynamic workplace.