Career Q is recruiting a Customer Service Executive, open to any degree fresher, to provide essential technical support for KFON fiber broadband services across Kerala. The primary responsibility is to ensure high service quality and network uptime by addressing customer issues through phone, email, and ticketing systems. This involves diagnosing and resolving connectivity problems, including ONT and router configuration, fiber signal concerns, and speed or latency issues. A key aspect is coordinating closely with field technicians and backend teams to manage installations, repairs, and maintenance activities. The role also requires vigilant monitoring of network alerts to proactively identify and address service disruptions. The ideal candidate will possess strong problem-solving skills and the ability to communicate technical information clearly to customers, playing a vital role in delivering a reliable broadband experience.