Role Synopsis
The Customer Service Executive will serve as the primary point of contact for customers, addressing inquiries, resolving concerns, and ensuring a high standard of service delivery. The role requires strong communication skills and a customer\-focused approach to enhance overall customer satisfaction.
\- Handling inbound calls and respond to mails
\- Resolve customer queries efficiently
\- Maintain records of interactions
\- Ensure high Customer satisfaction (CSAT) scores
\- Provide excellent customer service Desired
\- Strong understanding of service delivery
\- Good problem\-solving skills with the ability to resolve customer queries efficiently
\- Ability to meet call centre metrics such as quality, productivity, and turnaround time\- Willingness to work in rotational shifts (day shifts only)
\- Strong English communication skills with the ability to interact effectively with customers
.\- Willingness to learn and adapt in a fast\-paced environment Experience \&Educational Background
\-Experience in International call centre is an added advantage
\- Experience in voice, chat, or email support is preferred
HSC (Higher Secondary Certificate) or Graduate in any discipline
\- Consistently meeting KPIs, SLAs, and quality benchmarks
\- Strengthening client confidence through reliable service delivery
\- Adapting quickly to feedback and contributing to process improvements
\- Collaborating effectively with team members to achieve shared goals
\- Growing into higher responsibilities and career advancement opportunities within the organizationBenefits
\- Health Insurance
\- 5 Day Work Week (Not fixed Saturday \- Sunday)
This role gives an opportunity to join a team that’s driven, collaborative, and actually fun to work with.
We keep things professional, but never boring — expect support, learning, and a positive work culture
Pay: ₹20,000\.00 \- ₹38,230\.88 per month
Work Location: In person