Customer Service Executive - Hybrid Network Services Service Delivery

Tata Communications is looking for a Customer Service Executive for its Hybrid Network Services Service Delivery team in Chennai, Tamil Nadu. In this full-time capacity, the executive will be the primary point of contact for customers regarding the delivery and ongoing management of hybrid network solutions. The role involves orchestrating service delivery across multiple technologies, managing customer expectations, and ensuring smooth implementation and handover. Key duties include coordinating with various technical and operational departments, monitoring service milestones, addressing delivery-related inquiries, and contributing to the resolution of service issues. The ideal candidate will have experience in network service delivery or a closely related field, understand end-to-end service lifecycle management, and possess strong organizational and stakeholder management skills to drive projects to successful completion while maintaining high customer satisfaction levels.