Sr. Customer Service Executive - Network Operations & Support

Tata Communications is looking for a Senior Customer Service Executive specializing in Network Operations and Support for its Pune Division, Maharashtra, India. This full-time position requires a seasoned professional to manage and oversee network-related customer issues. Key duties include monitoring network performance, coordinating with technical teams for incident resolution, and providing timely updates to clients. The role demands a deep understanding of telecommunications networks and the ability to troubleshoot complex problems. Candidates must exhibit leadership qualities, mentor junior staff, and ensure service level agreements are met. Excellent analytical and communication skills are paramount, along with the capacity to handle escalations effectively. Relevant experience in network support within the telecom sector is essential. A bachelor's degree in a related field is preferred. This senior role offers a competitive package and the opportunity to contribute to a global leader in communication services.