Customer Service Executive

• *Job Title:** Customer Support Executive

• *Location:**

80/7, 2nd Floor, Pattalamma Temple Road, Above ICICI Bank, Jayanagar 3rd Block, Bengaluru, Karnataka – 560011

• *Role Overview:**

OneDios Services Private Limited is seeking a dedicated and customer\-focused Customer Support Executive to join our team in Bengaluru. This role involves handling customer queries through calls, emails, chat, and social media platforms while ensuring prompt issue resolution and delivering an exceptional customer experience. The ideal candidate should possess excellent communication skills, patience, and the ability to work efficiently in a fast\-paced environment.

• *Key Responsibilities:**

· Handle customer queries through calls, emails, chat.

· Resolve customer complaints professionally and within the defined turnaround time.

· Provide accurate information regarding company products and services.

· Maintain detailed and accurate records of customer interactions using CRM tools.

· Escalate complex customer issues to the appropriate internal teams whenever required.

· Follow up with customers to ensure timely issue resolution and customer satisfaction.

· Meet defined response time, productivity, and quality standards.

· Collect customer feedback and share insights with relevant teams for continuous service improvement.

• *Qualifications \& Skills:**

· Minimum 12th Pass.

· Prior experience in Customer Service or BPO will be an added advantage.

· Excellent verbal communication and interpersonal skills.

· Good listening skills with a customer\-centric approach.

· Basic computer knowledge, including MS Office and CRM tools.

· Ability to multitask, work under pressure, and adapt quickly.

· Strong problem\-solving skills and attention to detail.

· Ability to handle high call volumes efficiently.

• *Languages Preferred:**

· English

· Hindi

· Kannada

· Tamil

· Telugu

· Malayalam

• *Candidate Profile:**

· Age: 18–25 years.

· Gender: Open to all.

· Candidates based in Bengaluru will be preferred.

• *Work Schedule:**

· Full\-time, Day Shift.

· Work from Office.

· 6 Days Working.

· Sunday Fixed Off.

• *Benefits:**

· Fixed salary of ₹15,000 – ₹20,000 per month (In\-hand).

· Provident Fund (PF).

· Employee State Insurance (ESI).

· Health Insurance.

· Laptop Provided.

· No Joining Fee.

· Professional development and career growth opportunities.

Pay: ₹15,000\.00 \- ₹25,000\.00 per month

Benefits

• Health insurance
• Provident Fund

Work Location: In person