Customer Service Executive - Network Operations & Support

A Customer Service Executive for Network Operations & Support is required by Tata Communications in Chennai, Tamil Nadu. In this full-time role, the incumbent will deliver comprehensive support for the company's data and communication networks. Duties encompass receiving and diagnosing customer-reported issues, initiating appropriate diagnostic procedures, and facilitating timely restoration of services by liaising with internal technical groups. The position demands maintaining detailed logs of network events, managing service requests, and ensuring compliance with defined Service Level Agreements (SLAs). Candidates must demonstrate excellent analytical abilities, clear verbal and written communication, and proficiency with network monitoring tools. A bachelor's degree and experience in a customer-facing technical support role, preferably in networking or IT, are essential. This position is central to ensuring customer satisfaction through reliable network service delivery.