Customer Service Executive

We are looking for a Customer Service Executive to join our Australian Process team. The ideal candidate should have excellent communication skills, a customer\-focused approach, and the ability to handle customer queries professionally. Candidates from banking, finance, insurance, or customer support backgrounds will be preferred.

Key Responsibilities

• Handle inbound and outbound customer calls, emails, and chats.
• Assist customers with inquiries related to products and services.
• Resolve customer complaints and provide appropriate solutions.
• Maintain accurate records of customer interactions.
• Follow company processes and client guidelines.
• Coordinate with internal teams to ensure timely issue resolution.
• Deliver high levels of customer satisfaction and service quality.
• Meet individual and team performance targets.

Education