Customer Service Intern

PENKRAFT IDEAS PVT LTDMumbai21h ago

Full-timevia scraped

Job Description

The selected candidates would assist in handling leads, and the company's existing teachers \& students from a customer service viewpoint..

Handle inbound in\-situ, telephonic, e\-mail \& social media\-based queries of leads and company's teachers \& students.
Make outbound communication as required.
Resolve issues in conjunction with the in\-house technical, creative, marketing and R\&D teams.
Innovatively use social media as instructed.
Maintain relevant databases, and generate MIS as required for analysis.

· Ability to thoroughly understand the brand, its products \& services.

· Excellent written and verbal communication skills in English.

· Good verbal communication skills in Hindi \& Marathi.

· Ability to listen, empathize \& analyze.

· Good problem\-solving \& people skills.

· Enthusiasm to achieve the organization's goals.

· A fair chance at full employment, based upon performance during the internship.

· An opportunity to get hands\-on experience in operations, and to become a full\-stack operations professional.

· A highly collaborative, typical 'start\-up' type environment that pushes you to think beyond your boundaries and keeps you on your toes.

· An open forum for expression of ideas.

Job Type: Internship

Contract length: 6 months

Pay: ₹10,000\.00 \- ₹25,000\.00 per month

Work Location: In person