Toffee Coffee Roasters is hiring a Customer Service Manager for its Mumbai, Maharashtra, India location. This full-time position requires the incumbent to serve as a BPO Team Leader, overseeing the business process outsourcing team dedicated to customer service. The role involves leading team operations, ensuring high customer satisfaction, and implementing strategies to improve service delivery. Key duties include managing team performance, resolving escalated issues, and coordinating with other departments to streamline processes. The manager must exhibit strong leadership, communication, and problem-solving skills while maintaining alignment with company goals. Based in Mumbai, this opportunity is ideal for professionals seeking to drive customer excellence in the coffee retail sector.