Customer service

• *JOB DESCRIPTION – SERVICE ASSOCIATE**

• *Department:** Operations
• *Designation:** Service Associate
• *Location:** PVR INOX – ORION Mall
• *Educational Qualification:** 12th Pass or Graduation

Job Summary

The Service Associate is responsible for delivering excellent customer service and ensuring smooth cinema operations. The role includes ticketing, concession sales, ushering, auditorium cleanliness, and assisting customers to provide a safe, comfortable, and enjoyable movie\-going experience.

Key Responsibilities

1\. Customer Service

• Greet customers in a friendly, courteous, and professional manner.
• Assist customers with ticket purchases and provide information about showtimes and seating arrangements.
• Handle customer queries, feedback, and complaints promptly and professionally.
• Provide assistance to customers with disabilities or special requirements.

2\. Ticketing and Box Office

• Operate the ticketing system to issue and print tickets accurately.
• Handle cash, card payments, and other payment methods responsibly.
• Maintain accurate cash records and complete cash register reconciliation at the beginning and end of shifts, as applicable.
• Ensure accuracy in all ticketing and payment transactions.

3\. Concessions and Food \& Beverage

• Prepare and serve food and beverages, including popcorn, snacks, and soft drinks.
• Promote combo offers, promotional items, and other concession products to customers.
• Maintain cleanliness and organization of the concession counter.
• Follow food safety, hygiene, and sanitation standards.

4\. Ushering and Auditorium Operations

• Check and collect tickets at the auditorium entrance, as required.
• Guide customers to their designated seats.
• Ensure the auditorium is clean, organized, and ready before each show.
• Monitor the auditorium during screenings and report any issues promptly.
• Assist with crowd management during peak hours and special events.

5\. Cleanliness and Safety

• Maintain cleanliness in assigned work areas and customer service zones.
• Follow workplace safety, hygiene, and operational procedures.
• Report maintenance issues, equipment faults, and safety hazards to the supervisor or management.
• Ensure compliance with company policies and standard operating procedures.

6\. Teamwork and Coordination

• Coordinate with team members and supervisors to ensure smooth daily operations.
• Participate in team meetings, training programs, and operational briefings.
• Support special events, promotional activities, and other operational requirements.
• Perform additional duties assigned by the supervisor or management.

Educational Qualification

• Minimum qualification: 12th Pass or Graduation.

Required Skills

• Good communication and customer service skills.
• Positive attitude and professional behavior.
• Basic numerical skills and cash\-handling accuracy.
• Ability to work in a team and manage multiple tasks.
• Willingness to work in rotational shifts, including weekends and holidays.
• Good personal grooming, hygiene, and discipline.

Pay: ₹15,000\.00 \- ₹18,000\.00 per month

Benefits

• Health insurance

Work Location: In person