The Customer Service Representative at Avnet will handle a range of duties to support customer satisfaction and order accuracy. Key tasks include responding to customer inquiries, expediting critical orders, communicating order statuses, and researching to resolve issues or discrepancies. You may assist with quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, and customer credit problems, providing vital support to sales teams and external clients. There is an expectation to identify and contribute to process improvements, focusing on key performance metrics. Ensuring strong customer relations is crucial, and you will resolve claims and complaints fairly, effectively, and in compliance with consumer protection laws. This role demands attention to detail and the ability to navigate complex order scenarios while maintaining operational efficiency.
Avnet · Bengaluru, Karnataka, India