Creation Infoways Pvt Ltd requires a Customer Care Executive with four years of experience to provide superior support in Delhi. You will manage customer interactions across phone, email, WhatsApp, chat, and social media, resolving complaints effectively to sustain high satisfaction. Duties encompass processing orders, returns, exchanges, and refunds, maintaining precise records in CRM and internal systems, and collaborating with warehouse, logistics, and sales teams to settle issues. Following up on unresolved cases and customer feedback is crucial, as is tracking and meeting established customer service KPIs. This role calls for a proactive attitude toward multi-channel support and adept teamwork. The ideal candidate has proven customer service experience, outstanding communication, and the ability to excel in a dynamic e-commerce support environment.