Customer Service Representative

Customer Service Representative (International Voice Process)

Location: Mumbai

Department: Operations

Employment: Full Time

Shifts: 24x7 Rotational

Position Summary The Customer Service Representative handles customer queries related to policies and claims through international voice support while ensuring high\-quality service and accurate information.

Primary Responsibilities **Handle inbound and outbound customer calls/emails.** Resolve customer queries using available information. **Handle complaints and escalations professionally.** Maintain accurate call logs and documentation. **Research solutions and escalate unresolved issues.** Support reporting and analysis activities.

Additional Responsibilities **Attend training sessions.** Collaborate with cross\-functional teams. **Adapt to process changes.** Take ownership and maintain accountability.

Skills \& Competencies **Excellent English communication.** MS Office knowledge (Excel \& PowerPoint). **Strong analytical and customer service skills.** Team player and quick learner. **Willing to work 24x7 rotational shifts.**

• *Minimum Qualifications Education: Graduate (Bachelor's Degree) Experience: Analyst: 1–3 years \| Senior Analyst: 3–6 years in International Voice Process. Notice: Immediate Joiners or up to 30 days preferred.**

• *Compensation \& Benefits**

• *Analyst: Up to 5\.30 LPA**

• *Senior Analyst: Up to 6\.80 LPA**

• *Night Shift Allowance**

• *Performance\-Based Incentives**

Pay: ₹30,000\.00 \- ₹50,000\.00 per month

Experience

• International voice process: 1 year (Required)

Work Location: In person