- *Job Title:** Customer Service Representative (Hospitality Background)
- *Location:** Gandhinagar, Gujarat (Work from Office)
- *Shift:** Night Shift – Rotational
- *Department:** Customer Service / Operations
- *Employment Type:** Full\-Time
We are looking for warm, service\-oriented Customer Service Representatives who bring a genuine hospitality mindset to every customer interaction. If you have experience in hotels, restaurants, airlines, travel, or any guest\-facing role and enjoy making people feel taken care of, this role is for you. You'll handle customer queries, resolve concerns, and deliver a consistently positive experience over voice, chat, or email.
- Handle inbound and outbound customer interactions professionally and courteously
- Resolve customer queries, complaints, and requests with empathy and efficiency
- Maintain a high standard of service quality and customer satisfaction
- Accurately document interactions and follow up where needed
- Meet defined performance targets (quality, resolution time, customer satisfaction)
- Collaborate with team members and escalate complex issues appropriately
- Adapt to rotational night shifts and maintain reliability and punctuality
- *Required Skills \& Qualifications**
- Prior experience in hospitality (hotels, restaurants, airlines, travel, front desk, or guest relations) strongly preferred
- Excellent verbal and written communication skills in English (additional languages a plus)
- Strong interpersonal skills with a customer\-first attitude
- Ability to stay calm and professional under pressure
- Basic computer proficiency and comfort with CRM/ticketing tools
- Willingness to work night shifts on a rotational basis
- Minimum qualification: 12th pass / Graduate (as per company norms)
- **How to Apply**
Interested candidates can apply to \-Ekta.darda@etechtexas.com
Mobile number\-8866957331
Pay: ₹20,000\.00 \- ₹35,000\.00 per month
Benefits
- Health insurance
- Internet reimbursement
- Provident Fund
Work Location: In person