Customer Service Representative(French- English)

Job description

• *Responsibilities**

• Provide customer support via chat, email, and phone while ensuring a positive customer experience.
• Resolve customer queries, complaints, and escalations professionally and empathetically.
• Educate customers about responsible gaming tools, including deposit limits, time limits, cooling\-off periods, and self\-exclusion.
• Identify potential signs of gambling\-related harm and refer customers to appropriate support services when required.
• Maintain accurate records of customer interactions using CRM and support systems.
• Ensure compliance with responsible gaming policies and regulatory requirements.

• *Required Skills**

• Excellent verbal and written communication skills with strong customer service orientation.
• Active listening, empathy, and problem\-solving abilities.
• Knowledge of responsible gaming principles and player protection practices.
• Familiarity with CRM systems, live chat platforms, and customer support tools.
• Understanding of responsible gaming regulations (AGCO, iGaming Ontario, AiGC, AGLC is a plus).
• Strong attention to detail, integrity, confidentiality, and emotional resilience.
• **Language Proficiency:** English (Mandatory); French or Spanish (Preferred).

• *Qualifications**

• Bachelor's degree in any discipline.
• 1–3 years of experience in Customer Support, Customer Service, BPO, iGaming, Gaming, FinTech, or a similar customer\-facing role.
• Experience in handling customer escalations and working in a regulated environment will be an added advantage.

Pay: ₹20,000\.00 \- ₹50,000\.00 per month

Work Location: In person