InnoPack Pharma Confex is hiring a Customer Service Representative for a hybrid full-time role based in Mumbai. Employees will split their time between remote work and on-site duties, requiring adaptability and reliable internet connectivity. In this call center position, you will manage customer inquiries regarding pharmaceutical packaging and conference services, providing accurate information on products, pricing, and order status. Duties include processing orders, resolving complaints, and following up on service requests to ensure client satisfaction. You must maintain detailed interaction logs and collaborate with sales and logistics teams to streamline service delivery. The hybrid model demands self-discipline for remote tasks and effective participation in on-site team meetings. Strong listening skills, a problem-solving attitude, and knowledge of CRM tools are essential. This role supports the company’s commitment to responsive and efficient customer support in a dynamic industry.