Customer Service Representative - International voice - US shift

Work location: Mumbai

Job Responsibilities / Authorities

• Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
• Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
• Walk customers/ Provide navigational support on self service portal
• Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
• Place outbound calls to customers when required in line with Client / Company guidelines
• Work productively whilst maintaining exceptional call/data quality standards in line with targets
• Contribute to the team through open and regular communication with peers / supervisors
• Adhere to all company or departmental policies and procedures (personnel and operational)
• Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
• Maintain regular and punctual attendance in line with company policies and procedures
• Minimise customer complaints and escalations by providing exceptional service and call control

Knowledge \& Skill Requirement

• Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer
• Good technical aptitude with an ability to learn quickly
• Excellent verbal and written communication skills
• Experience Profile
• Prior international BPO work experience preferred
• Freshers acceptable

Personal Attributes

• Able to work on a flexible basis as determined by the business needs
• Ability to work under pressure
• Team worker
• Positive Attitude
• Quick Learner
• Punctual and Disciplined
• Good Communication skills
• Customer Focussed
• Results driven
• High standards of Integrity
• Attention to detail

Working Hours

• Shift will be in any of United States of America time zones
• Open to work in rotating work week (Mon\-Fri, Tue\-Sat, Wed\-Sun)
• Freshers / Experience with 0\.7 months to 5 Years in International Voice Experience is must.
• Open to work in Night shift.
• Required Skills\- Excellent communication Skills in English is mandate.
• Both way cab facility is provided.
• Work from office.
• Immediate joiners only.
• **If interested reach out to Lalitha @ 9620126910/ Lalithambika\_s@trigent.com**

Pay: ₹25,000\.00 \- ₹55,000\.00 per month

Benefits

• Commuter assistance
• Health insurance
• Provident Fund

Work Location: In person