Customer Service Representative

• *Customer Support Executive (Customer Success)**

• Location:* Pune, Maharashtra (On\-site) \| *Experience:* 1–2 Years \| *Employment Type:* Full\-time \| *Department:* Customer Support

• Role Overview:* A dependable and empathetic executive to be the first point of contact for ClassPe's students and parents — resolving queries, troubleshooting issues, and ensuring a smooth, satisfying learning experience for every user.

• Key Responsibilities:*

• Respond promptly to student and parent queries via phone, email, and chat.
• Resolve issues related to course access, payments, scheduling, and platform usage.
• Escalate unresolved or technical issues to the relevant internal teams and track resolution.
• Maintain detailed and accurate records of customer interactions in the support system.
• Ensure high customer satisfaction (CSAT) through timely and courteous service.
• Proactively identify recurring issues and share insights with the product/operations team.
• Support onboarding of new students by explaining platform features and processes.
• Meet defined response\-time and resolution\-time SLAs.

• Requirements:*

• 1–2 years of experience in a customer support, helpdesk, or BPO role preferred.
• Strong communication skills in English and Hindi/regional language, written and verbal.
• Patient, empathetic, and solution\-oriented approach to handling customer concerns.
• Comfortable using CRM/helpdesk tools and multitasking across channels.
• Good problem\-solving skills and attention to detail.
• Graduate in any discipline; EdTech or customer\-facing experience is a plus.

Pay: ₹25,000\.00 \- ₹35,000\.00 per month

Education

• Bachelor's (Required)

Language

• English (Required)

Work Location: In person