Customer Service Representative

We are hiring **Customer Service Representative** for our reputative client in Mohali . Interested candidates may send resume to **oasisplacement450@gmail.com**

• *Job Description:Customer Service Representative(Voice Process)**
• *Job Title:** Executive – Customer Support
• *Job Type:** Full\-time
• *Age : Max 35 Years**

Job SummaryAs a Customer Service Representative, you will be the direct voice and face of our global brand partners. You will handle inbound client communications, solve real\-time consumer problems, and maintain exceptional customer loyalty standards.Key Responsibilities

• **Customer Support:** Answer inbound telephone calls and digital chats to assist clients with orders, billing, and services.
• **Problem Resolution:** Resolve inquiries on the first contact by diagnosing issues and using company tools efficiently.
• **Accurate Data Entry:** Document all customer communications, steps taken, and case updates accurately into the CRM tool.
• **Upselling Execution:** Recognize needs\-based sales opportunities during account updates to offer relevant product upgrades.
• **Metrics Compliance:** Meet specific performance milestones including Average Handle Time (AHT) and First Contact Resolution (FCR).

Required Qualifications and Skills

• **Education:** Graduate/Bachelor's degree in any discipline is preferred
• **Experience:** 0 to 2 years of professional experience (Freshers with strong English fluency are welcome).
• **Communication:** Clear, grammatically correct verbal and written English communication with a friendly phone presence.
• **Typing Skills:** Minimum typing speed of 30 Words Per Minute (WPM) with 90% accuracy.
• **Work Flexibility:** Fully comfortable adjusting to rotational rosters, overnight shifts, and holiday schedules.

Pay: ₹18,000\.00 \- ₹21,000\.00 per month

Work Location: In person