As a Customer Support Executive, you will be the first point of contact for our customers, assisting them with any inquiries, issues, or concerns regarding our e\-learning platform. You will ensure all learners have a positive experience and that their queries are handled in a timely, efficient, and professional manner.
\*Provide first\-line support to customers via email, chat, phone, and social media, addressing inquiries related to courses, technical issues, account management, and billing.
\*Resolve customer complaints and issues efficiently and positively, ensuring high satisfaction levels.
\*Assist customers with course registrations, account setups, and navigating the platform by providing clear instructions.
Collaborate with internal teams (e.g., technical, sales, and content) to escalate and resolve more complex issues.
\*Monitor customer feedback, trends, and common issues to help improve the platform and support services.
\*Maintain accurate records of customer interactions, queries, and resolutions in the CRM system.
Follow up with customers to ensure issues are resolved and gather feedback on customer satisfaction.
\*Provide product knowledge and troubleshooting assistance to learners to ensure they maximize platform use.
\*Stay up\-to\-date with platform updates, new features, and changes in educational offerings.
Pay: ₹25,000\.00 \- ₹30,000\.00 per month
Work Location: In person