Customer Service Representative

Remoat Teams Is Hiring for a Leading Global BPM Company: US Telecom Voice Customer Support Associates

• *Remoat Teams is recruiting on behalf of our client.**

• *Location:** Hyderabad, Telangana, India
• *Employer:** Our client
• *Role:** Customer Support Associate – US Telecom Voice Process
• *Industry:** BPM / BPO
• *Department:** Customer Support and Operations
• *Employment Type:** Full\-Time, Permanent

• *Job Overview**

Remoat Teams is recruiting Customer Support Associates for an international voice process in the US telecom sector. The role involves helping US customers with account\-related requests, billing questions, service plans, and telecom service concerns while delivering a professional and reliable customer experience.

• *Roles and Responsibilities**

• Handle customer calls concerning US telecom products, services, and account\-related needs.
• Assist customers with billing queries, plan information, account updates, and service\-related concerns.
• Understand customer requirements and explain relevant solutions in a clear and professional manner.
• Follow established call\-handling procedures and quality standards while maintaining accurate records of customer interactions.
• Coordinate with the appropriate support teams when issues require further investigation or escalation.
• Maintain a courteous, customer\-focused approach and work toward timely and effective resolutions.

• *Candidate Requirements**

• **Education:** Undergraduate and graduate candidates may apply; graduation is not mandatory.
• **Experience:** Minimum 1 year of experience in an international voice process, with customer support experience.
• **Communication:** Good spoken English, clear communication, and strong listening and comprehension skills.
• **Customer orientation:** Ability to understand customer concerns, communicate solutions, and handle queries professionally.
• **Shift flexibility:** Willingness to work rotational shifts, including night shifts aligned with US business hours.
• **Joining:** Immediate joiners preferred.

• *Salary and Benefits**

• Compensation will be communicated in line with the confirmed salary structure and applicable eligibility criteria.
• Performance\-based incentives may apply, subject to the employer's compensation plan.
• **Cab facility:** As applicable under the employer's transport policy and eligibility criteria, for eligible shifts.
• Other benefits as per the employer's policy.

• *Important Information**

• **We never charge candidates a fee** at any stage of the recruitment process.
• Remoat Teams is managing recruitment on behalf of our client.
• Employment terms, compensation, and benefits are subject to the employer's policies.

• *How to Apply**

Interested candidates who meet the eligibility criteria can apply through this job posting. Our recruitment team will review applications and contact shortlisted candidates regarding the next steps.

• *Location:** Hyderabad, Telangana, India
• *Role Type:** US Telecom Voice Customer Support
• *Employer:** Our client

Pay: ₹30,000\.00 \- ₹35,000\.00 per month

Work Location: In person