We seek an experienced Customer Service Executive with a solid background in logistics and operations. In this role, you will be the central link ensuring smooth delivery by coordinating between customers, our operations team, and transport partners. Your daily tasks will involve managing customer inquiries about pickups, deliveries, delays, proof of delivery, billing, and service issues. You will actively track shipments and provide proactive status updates, resolve complaints within set timeframes, and escalate complex cases as needed. Maintaining precise logs of all customer interactions and their outcomes is essential. The position also supports the integration of new clients into our system. A proven track record in a logistics or operations-focused customer service environment is required to succeed.