Customer Service Representative

Customer Support Executive Lower Parel

We are looking for a proactive and detail\-oriented Customer Support Executive to join our team. The ideal candidate will have strong communication skills, proficiency in Microsoft Excel, and the ability to manage customer queries efficiently. The candidate will also help resolve issues related to policies, technical errors, health insurance, and diagnosis concerns.

Key Responsibilities

Customer Support \& Issue Resolution

Guide customers on understanding, updating, and adding insurance policies.

Resolve queries related to policies, health insurance, medications, and reimbursements.

Identify and analyze technical issues; coordinate with relevant departments for resolution.

Handle diagnosis\-related concerns, such as doctor availability and location mismatches.

Provide timely and professional support via calls, emails, and in\-person interactions.

Support management in decision\-making through accurate data insights.

Requirements

Bachelor’s degree in any field.

0–3 years of experience in customer service, preferably in healthcare or insurance.

Proficient in Microsoft Excel and Outlook.

Excellent verbal and written communication skills.