Waze tech, located in Mohali's Sector 67, seeks enthusiastic Customer Service Representatives for its UK shift rotation schedule. This role operates on a 5.5-day workweek pattern. The core responsibility is to manage customer interactions through phone, email, and chat channels, both inbound and outbound. You will address and resolve customer queries and complaints efficiently, ensuring a professional and timely response. Providing precise information on the company's products, services, and policies is essential. Meticulous documentation of all customer communications must be maintained. The ideal candidate will possess strong problem-solving abilities and a dedicated, customer-focused attitude to deliver an exceptional experience.