Customer Service Representative

• *Customer Success Executive**

• *The Zell Story**

Transforming careers through affordable, accessible training and top\-notch education in partnership with industry experts. We're dedicated to empowering individuals for professional success. At our workplace, dedication meets quirkiness, fostering innovation and collaboration. With a serious approach to work and a commitment to enjoyment, we offer a close\-knit, family\-like atmosphere. Join us for a fulfilling work\-life balance where your ideas and uniqueness are celebrated, making each day an exciting adventure.

• *For more information about Zell, please visit \- https://www.zelleducation.com/why\-zell/**

Come join us, if you are passionate about customer success and helping students achieve their learning goals in the field of Finance and Accounting.

• *Roles \& Responsibilities:**

• Training and on\-boarding of students post sales
• Delivering prompt, efficient and friendly responses to students across various channels Initiate regular calls with the students to track their progress
• Proactively manage the success of the assigned students and identify/develop upselling opportunities
• Build a solid and lasting relationship with the customers
• Perform any other tasks required to ensure customer satisfaction
• Act as customer’s voice for Zell’s internal teams and work with relevant teams to improve product and services basisfeedback received from the students
• Cross sell and upsell the courses offered

• *Who are we looking for?**

• Minimum 1 year of experience in customer success role .
• Excellent written and verbal communication skills
• Strong sense of responsibility and ownership
• Experience in handling challenging situations and demonstrated capabilities of winning them over
• Have strong empathy for customers and a passion for customer success
• Experience handling student queries via omnichannel ticketing systems like Kapture, Zendesk, Freshdesk, ServiceNow, etc. would be preferred
• Should be flexible to work in rotational shifts (at least one weekend i.e., Saturday or Sunday would be a working day)

Pay: ₹300,000\.00 \- ₹420,000\.00 per year

Benefits

• Cell phone reimbursement
• Internet reimbursement
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person