Customer Service Representative

• Training and on\-boarding of students post sales
• Delivering prompt, efficient and friendly responses to students across various channels
• Initiate regular calls with the students to track their progress
• Proactively manage the success of the assigned students and identify/develop upselling opportunities
• **Build a solid and lasting relationship with the customers**
• Perform any other tasks required to ensure customer satisfaction
• Act as customer’s voice for Zell’s internal teams and work with relevant teams to improve product and services basisfeedback received from the students
• **Cross sell and upsell the courses offered**

Work Location: In person