Gabo Enterprises seeks a full-time Team Leader for its Back Office Voice Process in Pallavaram, Chennai. You will lead, motivate, and mentor a team of 15 to 25 customer support and backend executives to achieve performance targets. Your responsibilities encompass ensuring seamless service delivery, upholding quality standards, and driving process improvement. You will serve as the primary point of contact for your team, focusing on employee engagement and operational excellence. Fluency in both English and Hindi is mandatory for this role, which involves managing daily operations, monitoring team performance, and implementing strategies to enhance efficiency and customer satisfaction within the voice process.