Customer Services Team Lead / Manager

RM Technology is seeking a full-time Customer Services Team Lead or Manager for their operations in Trivandrum, Kerala. This position falls under the BPO Team Leader category, requiring an individual to guide and oversee customer service teams within a business process outsourcing framework. Based in Trivandrum, the role demands full-time commitment to managing daily team activities, ensuring high standards of customer support, and driving operational efficiency. The incumbent will be responsible for coaching team members, monitoring performance metrics, and maintaining seamless workflows to meet organizational goals. This opportunity is ideal for professionals with experience in leading customer service teams in a BPO setting, offering a chance to contribute to a dynamic company while advancing one's leadership career. Candidates should possess strong interpersonal skills and the ability to thrive in a fast-paced environment dedicated to outsourced customer service solutions.