Customer Success Executive

Job Description – Customer Success Executive

Job Title: Customer Success Executive

Location: Thiruvananthapuram, Kerala

Salary: ₹20,000 – ₹30,000 per month

Job Overview

Capablanca – Chess and Cognitive Development Centre is looking for a proactive and customer\-focused Customer Success Executive to manage customer relationships, provide support, and ensure a positive experience for parents and students.

Key Responsibilities

\- Handle customer enquiries through phone calls, WhatsApp, and other communication channels.

\- Explain chess programs, courses, and cognitive development activities to parents and students.

\- Follow up with prospective customers and convert enquiries into enrolments.

\- Maintain customer records and follow up on feedback.

\- Resolve customer concerns and ensure customer satisfaction.

\- Coordinate with the internal team to ensure smooth delivery of services.

\- Build strong relationships with parents and students.

Requirements

\- Bachelor's degree in any discipline preferred.

\- Good communication and interpersonal skills.

\- Customer service, sales, or counselling experience is an advantage.

\- Basic computer knowledge and familiarity with MS Office.

\- Ability to handle enquiries, follow\-ups, and customer relationships effectively.

Salary \& Benefits

\- Salary: ₹20,000 – ₹30,000 per month, depending on experience and skills.

\- Opportunity to work in the chess and cognitive development sector.

Interested candidates can apply with their updated resume.

Pay: ₹20,000\.00 \- ₹30,000\.00 per month

Work Location: In person