In this role at EDUBEX, you will act as a guide for students throughout their educational journey, ensuring they successfully complete their courses. You will monitor learner progress by tracking course milestones, attendance, and engagement levels, maintaining accurate records for assignments, progress, and completion. Your duties include persistent follow-up to meet assignment collection targets and identifying learners at risk by analyzing performance, inactivity, and payment indicators. For high-risk cases, you will escalate to senior teams for intervention. A key objective is to improve learner retention through proactive and supportive engagement strategies, requiring strong coordination with students to address their needs and challenges promptly.