Customer Success Manager

• *About the Role**

We are looking for a Customer Success Manager (CSM) who will be responsible for managing client relationships, ensuring successful onboarding, and driving long\-term customer engagement.

This role requires strong stakeholder management skills and the ability to drive product adoption, customer satisfaction, and retention.

• *Key Responsibilities**

• Manage the end\-to\-end customer lifecycle, including onboarding, engagement, retention, and renewals
• Conduct product onboarding sessions, demos, and training for new customers
• Build and maintain strong relationships with clients, acting as the primary point of contact
• Understand customer goals and ensure the product delivers measurable value
• Monitor customer health metrics, usage patterns, and engagement levels
• Proactively identify risks and take action to prevent churn
• Drive renewals and upsell opportunities in collaboration with Sales teams
• Coordinate with Product, Engineering, and Support teams to resolve customer issues
• Conduct Quarterly Business Reviews (QBRs) and share performance insights
• Collect customer feedback and provide inputs to support product improvements

• *Required Skills \& Qualifications**

• 4–7 years of experience in Customer Success / Account Management / Client Success roles
• Experience working in SaaS, Martech, or Product\-based companies
• Strong communication and relationship management skills
• Experience handling B2B clients
• Proven ability to manage multiple customer accounts simultaneously
• Strong problem\-solving and analytical skills
• Ability to explain technical concepts to non\-technical users
• Experience in managing client expectations and resolving escalations

• *Preferred Qualifications (Good to Have)**

• Experience working with enterprise or global clients
• Exposure to AI, analytics, or insights platforms
• Experience conducting data\-driven business reviews

Pay: ₹1,007,037\.84 \- ₹1,878,184\.61 per year

Benefits

• Flexible schedule
• Life insurance
• Paid sick time
• Provident Fund

Work Location: In person