MeraTutor.AI is an **AI\-powered learning platform** helping K\-12 students learn smarter through personalised education. We are building the future of smart, self\-paced learning through PDF\-based interaction, AI tutor assistance, and rich learning analytics for educators and parents. It helps students with school learning, homework doubts, practice worksheets, revision, step\-by\-step explanations, and personalised academic support.
We are looking for a **Customer Success Manager** who will help parents, students, teachers, and partners successfully use MeraTutor.AI.
The person will be responsible for **onboarding customers, solving user problems, collecting feedback, keeping customers engaged, sharing product updates, and motivating renewals**.
This role is focused on improving **customer engagement, satisfaction, retention, and renewals**.
- Onboard new customers after signup or subscription
- Help parents and students understand how to use MeraTutor.AI
- Guide users on key features such as AI Tutor, doubt solving, worksheets, handwritten evaluation, reports, and learning progress
- Answer customer questions through WhatsApp, calls, emails, and chat
- Resolve basic product issues and coordinate with the technical team when needed
- Send regular WhatsApp and email updates about new features, study tips, and product improvements
- Share reminders, learning nudges, exam preparation messages, and renewal updates
- Identify inactive users and re\-engage them
- Collect feedback from parents, students, teachers, and partners
- Track customer issues, feedback, follow\-ups, and renewal status
- Build strong customer relationships and improve customer trust
- Help increase subscription renewals and reduce churn
- Share customer insights with product, sales, and marketing teams
- Good communication in Hindi, English, and Hinglish
- Strong customer handling and problem\-solving skills
- Comfortable speaking with parents, students, and teachers
- Good follow\-up discipline
- Ability to explain product features in a simple way
- Comfortable using WhatsApp, email, calls, Google Sheets, and CRM tools
- Patient, polite, and service\-oriented approach
- Basic understanding of education, students, parents, and online learning
- Ability to collect feedback and convert it into useful product insights
- Target\-driven mindset around engagement and retention
- Experience in EdTech customer success or customer support
- Experience handling subscription\-based customers
- Experience with WhatsApp campaigns or email engagement
- CRM experience
- Renewal or retention experience
- Understanding of AI\-based learning tools
The role will be measured on
- New customer onboarding completion rate
- First response time to customer queries
- Issue resolution time
- Customer engagement rate
- Weekly/monthly active customer rate
- Inactive customer reactivation
- Feedback collected from users
- Customer satisfaction score
- Renewal rate
- Churn reduction
- Testimonials and reviews collected
- WhatsApp/email response rates
- *Suggested Monthly Targets**
- Contact **90%\+ new users within 24 hours**
- Complete onboarding for **70%\+ new paid users**
- Maintain average first response time under **2 working hours**
- Collect feedback from **50\+ users per month**
- Reactivate **25%\+ inactive users**
- Achieve **70%\+ renewal rate initially**, improving month\-on\-month
- Collect **5–10 testimonials/reviews per month**
- *Customer Engagement Activities**
- Welcome WhatsApp message after signup
- First\-use guidance call or video
- Weekly study tips for parents
- Feature update emails and WhatsApp messages
- Exam\-time revision reminders
- Nudges for inactive users
- Renewal reminders before subscription expiry
- Feedback calls after 7–10 days of usage
- Sharing parent success stories and testimonials
Preferred Background
Candidates from the following backgrounds can apply
- **Experienced Teachers** with **2–5 years of teaching experience**
- **MBA freshers** interested in customer success, EdTech, growth, and customer engagement
- **Interns** with strong communication skills and interest in education technology
- Candidates with experience handling **parents, students, schools, coaching institutes, or online learning platforms**
- Customer support/customer success candidates from **EdTech, SaaS, or subscription businesses.**
- Competitive salary aligned with industry standards.
- *Our Pro Employee Policies**
- Company\-sponsored trainings and certifications
- Extensive medical insurance coverage.
- Company\-sponsored wellness programs
- Periodic Rewards \& Recognition
- *Why Join Intellinez Systems?**
- **Good Employee Benefits.**
- People\-Centric Work Culture
- **Global Exposure**
- Learning Opportunities
- **Strong Career Growth**
- Regular Rewards \& Recognition
- **Extensive Wellness Program**
- Opportunity to work on a global product with a supportive and passionate team.
- A flexible, inclusive work environment that values creativity and innovation.
Work Location: In person