- *About Kilowott**
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Kilowott is a digital innovation company specializing in design, development, marketing, and technology solutions. We work with global clients across multiple industries and focus on building impactful digital products and business solutions.**Role Overview**
We are looking for a proactive and customer\-focused Customer Success Manager to manage client relationships, ensure customer satisfaction, and support business growth. The ideal candidate should possess excellent communication skills, problem\-solving abilities, and a customer\-first mindset.
The role involves onboarding customers, handling queries, maintaining long\-term relationships, and ensuring a smooth customer experience throughout the customer lifecycle.**Key Responsibilities**
- Build and maintain strong customer relationships
- Handle customer onboarding and support processes
- Address customer queries, concerns, and escalations professionally
- Ensure high customer satisfaction and retention
- Coordinate with internal teams for smooth service delivery
- Maintain customer records and follow\-up activities
- Identify opportunities for upselling and cross\-selling services
- Gather customer feedback and share insights with management
- Assist in improving customer engagement and operational processes
- *Required Skills**
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- Excellent verbal and written communication skills
- Strong interpersonal and relationship management abilities
- Problem\-solving and conflict\-resolution skills
- Good organizational and follow\-up skills
- Ability to multitask and manage customer expectations
- Basic knowledge of CRM tools and customer support systems is an advantage
- Proficiency in Microsoft Office / Google Workspace
- *Preferred Qualifications**
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- Bachelor’s degree in Business Administration, Marketing, Management, or related field
- Prior experience in Customer Success, Client Servicing, Sales Support, or Account Management preferred
- *What We Offer**
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- Opportunity to work on global projects and products
- Learning and career growth opportunities
- Collaborative and supportive work environment
- Paid holidays
- Flexible working culture
- Health insurance benefits
- *How to Apply**
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Interested candidates can share their resume at mailto:career@kilowott.com