Customer Success Manager

MentorBeepNavi Mumbai21h ago

Full-timevia scraped

Required Skills

salesforce

● Work with BD and Sales teams on account expansion opportunities, upsell strategies, and customer initiatives.

● Coordinate with Product \& Tech teams to relay customer feedback and influence the roadmap.

● Conduct QBRs/MBRs share usage insights, platform updates, and success strategies.

Own the post\-onboarding customer journey ensure smooth platform adoption and a positive first experience.
Build and nurture long\-term relationships with key accounts; serve as the primary escalation point.

Lead renewal conversations with the Director of Sales; track contract timelines and engage proactively.

Monitor account health metrics and usage data to identify at\-risk accounts and drive re\-engagement.

● 3–6 years in Customer Success, Account Management, or B2B Sales support.

● Prior exposure to B2B SaaS, marketplace, or tech\-enabled platforms.

● Excellent communication \& stakeholder management C\-suite to procurement heads.

● Strong analytical mindset account health dashboards, renewal metrics.

Proficiency in CRM tools (Salesforce, HubSpot, or similar).

Pay: ₹600,000\.00 \- ₹900,000\.00 per year

Work Location: In person