Customer Success Manager-US Process

About Us

Apex DeFi Labs Inc. is a technology and capital\-markets company operating across the United States and India. Through Veep Capital and Apex DeFi Labs, we deliver ORAXIS, an innovative enterprise platform serving U.S. capital markets. We also provide AI\-powered Education and Healthcare solutions for customers across India.

We are seeking a customer\-focused, confident, and professional Customer Success Manager who can build strong client relationships, conduct product demonstrations, manage onboarding, and ensure an exceptional customer experience.

Key Responsibilities

• Conduct product presentations and live demos for customers, prospects, and partners.
• Manage the complete customer onboarding process from sign\-up to successful platform adoption.
• Build and maintain strong, long\-term customer relationships.
• Serve as the primary point of contact for customer inquiries and support.
• Collaborate with technical teams to communicate customer requirements and provide updates.
• Engage professionally with senior stakeholders, executives, and business partners.
• Gather customer feedback and contribute to product and service improvements.
• Drive customer satisfaction, retention, renewals, and account growth opportunities.
• Maintain accurate customer records, onboarding progress, and communication logs.

Required Qualifications

• Minimum 2\+ years of experience in Customer Success, Client Relations, Account Management, Customer Support, Pre\-Sales, or similar customer\-facing roles.
• Excellent verbal and written communication skills in English and Hindi.
• Strong presentation and relationship\-management skills.
• Ability to explain complex products in a simple and engaging manner.
• Willingness to work 5:00 PM IST – 2:00 AM IST.
• Strong organizational and multitasking abilities.
• Bachelor's degree in any discipline.

Preferred Qualifications

• Experience working with US\-based customers or global clients.
• Exposure to SaaS, FinTech, AI, EdTech, HealthTech, or Capital Markets industries.
• Familiarity with CRM platforms and customer success tools.
• Experience coordinating between business and technical teams.

Skills We Value

• Outstanding communication and interpersonal skills.
• Customer\-first mindset with strong problem\-solving abilities.
• Professional, confident, and reliable approach.
• Ability to build trust and manage stakeholder relationships.
• Quick learner with strong business acumen.

What We Offer

• Opportunity to work directly with customers across the US and India.
• High\-visibility role with leadership exposure.
• Career growth in a rapidly expanding technology company.
• Competitive compensation based on experience and performance.
• Collaborative and supportive work environment.

Pay: ₹15,000\.00 \- ₹25,000\.00 per month

Benefits

• Paid sick time
• Provident Fund
• Work from home

Application Question(s)

• Age above 35 year

Experience

• US Process: 2 years (Required)

Work Location: Remote