Customer Support Associate

• *Company: BrightCHAMPSJob Tilte : Customer Support Associate (ROW Market)**
• *Location: Bangalore (Work From Office)**
• *Working Days: 6 Days Working (Saturday \& Sunday Mandatory)**
• *Week Off: Rotational Week Offs**
• *About the Role**

BrightCHAMPS is looking for energetic and customer\-focused professionals to join our Customer Support Operations team. As a Customer Support Associate– Voice Process, you will be responsible for handling customer interactions, resolving queries efficiently, and ensuring a seamless customer experience through inbound and outbound voice support. This role is ideal for candidates with excellent communication skills, problem\-solving abilities,

and a passion for customer satisfaction.

• *Key Responsibilities**

• Handle inbound and outbound customer calls professionally and efficiently.
• Resolve customer queries, complaints, and escalations with empathy and accuracy.
• Provide information regarding products, services, payments, schedules, and processes.
• Maintain high customer satisfaction and service quality standards.
• Coordinate with internal teams to ensure quick issue resolution.
• Accurately update CRM systems and maintain customer records.
• Follow company SOPs, scripts, and communication guidelines.
• Meet daily productivity, quality, and performance metrics.

• *Requirements**

• Excellent verbal communication skills in English.
• Willingness to work in night shift
• A personal laptop which can be used for official purpose
• Strong interpersonal and customer\-handling skills.
• Ability to manage difficult conversations professionally.
• Basic computer knowledge and familiarity with CRM tools.
• Ability to work in a fast\-paced environment.
• Willingness to work 6 days a week including Saturdays and Sundays with rotational week offs.
• Prior experience in customer support/voice process/BPO is preferred.
• Freshers with strong communication skills can also apply.

• *Preferred Skills**

• Active listening and problem\-solving abilities.
• Strong multitasking skills.
• Positive attitude and customer\-first mindset.
• Ability to work collaboratively within teams.

• *Why Join Us?**

• Opportunity to work with one of the fastest\-growing edtech companies.
• Dynamic and energetic work culture.
• Career growth and learning opportunities.
• Exposure to global customer interactions.

Pay: ₹300,000\.00 \- ₹400,000\.00 per year

Application Question(s)

• Do you have your own Laptop ?
• Are you comfortable working 6 days a week?
• Total years of experience ( If no mention fresher ) ?
• Current CTC ?
• Expected CTC ?
• Are you a immediate joiner ?

Work Location: In person