Livpure is one of India’s leading brands in water purification and consumer appliances. The company is committed to providing innovative products and high\-quality services that ensure safe drinking water and better lifestyle solutions for customers across the country.
· Handle customer queries, complaints, and service requests through calls, emails, or chat in a professional manner.
· Provide accurate information about Livpure products, services, installation, and service processes.
· Resolve customer issues effectively while ensuring a positive customer experience.
· Maintain detailed records of customer interactions, complaints, and resolutions in the CRM system.
· Coordinate with internal departments such as sales and service teams to ensure timely issue resolution.
· Follow up with customers to ensure their concerns are resolved and maintain high levels of customer satisfaction.
· Adhere to company guidelines, service standards, and quality parameters while handling customer interactions.
· Graduate in any discipline.
· **Minimum 6 months to 2 years of experience** in customer support, customer service, or a similar role.
· Good verbal and written communication skills.
· Strong problem\-solving skills and ability to handle customers professionally.
· Basic knowledge of computers and CRM tools.
· Ability to work in a fast\-paced and customer\-focused environment.
· Salary up to **₹28,000 CTC** (based on experience and interview performance).
· Opportunity to work with a reputed and growing consumer brand.
· Supportive work environment with opportunities for career growth and learning.
Pay: ₹18,000\.00 \- ₹24,000\.00 per month
Work Location: In person