Customer Support Associate

• *Customer Support Associate (Voice / Chat Process)**

• *Location:** Hazratganj, Lucknow, Uttar Pradesh
• *Job Type:** Full\-Time
• *Industry:** Customer Service / BPO

• *Experience Required**

• Freshers and experienced candidates may apply
• Prior experience in Customer Service, BPO, or Contact Center operations is preferred

• *Job Summary**

Will be responsible for handling customer interactions, resolving queries, and delivering a positive customer experience while meeting service quality standards.

• *Key Responsibilities (Voice Process)**

• Handle inbound and outbound customer calls professionally
• Resolve customer queries and provide accurate information
• Understand customer requirements and offer appropriate solutions
• Record customer interactions and follow\-ups in CRM systems
• Meet service quality and productivity targets
• Escalate unresolved issues as per defined procedures
• Maintain customer data confidentiality and compliance standards

• *Chat Process**

• Manage customer interactions through chat platforms
• Provide accurate and timely responses to customer inquiries
• Maintain professional written communication standards
• Document customer interactions and resolutions in CRM systems
• Assist customers with service, billing, order, and general support queries
• Achieve response time, quality, and customer satisfaction targets

• *Requirements**

• Minimum qualification: 12th Pass or equivalent
• Strong communication skills in English and local language(s)
• Basic computer proficiency
• Ability to work in rotational shifts and weekends as required
• Customer\-focused approach with good problem\-solving skills

• *Additional Requirements for Voice Process**

• Strong verbal communication and listening skills
• Ability to manage customer concerns professionally
• Typing speed of approximately 25–30 WPM preferred

Pay: ₹13,000\.00 \- ₹15,500\.00 per month

Benefits

• Cell phone reimbursement
• Health insurance
• Life insurance

Work Location: In person