As a Customer Support Associate at Loop Health in Karnataka, India, you will be the primary point of contact for customers, addressing their inquiries positively and effectively through phone and email. Your role involves identifying customer needs to ensure high satisfaction, handling complaints by providing timely solutions and alternatives, and following up to confirm resolution. A key aspect is managing end-to-end support for claim-related queries, which requires coordination with hospitals, insurance teams, and customers. You will guide customers on claim submission requirements, approvals, and timelines, all while adhering to communication procedures and policies. Going the extra mile to engage and support customers is expected, as is providing accurate product and service information to resolve any issues promptly. This position demands strong interpersonal skills and a commitment to excellent customer service.