The Patient Care Coordinator (PCC) will be a vital member of the Patient Experience team, responsible for managing and enhancing the overall patient journey—from consultation to post\-operative care. The PCC will act as a single point of contact, ensuring each patient receives timely, empathetic, and personalized care at every touchpoint.
● Act as the primary liaison between the patient and various departments (doctors, diagnostics, insurance, operations).
● Assist patients with appointment scheduling, treatment planning, admissions, and post\-treatment follow\-ups.
● Address and resolve patient queries and concerns in a timely and professional manner.
● Ensure seamless coordination of diagnostics, surgery, and discharge processes.
● Track patient progress and maintain regular follow\-ups to ensure satisfaction and recovery.
● Educate patients about procedures, documentation, and care protocols.
● Collaborate with the clinical and operations team to ensure timely delivery of services.
● Monitor and record patient feedback and escalate issues for quality improvement.
● Maintain accurate and up\-to\-date patient records in CRM/EMR systems.
● Contribute to patient satisfaction scores and experience metrics through proactive service.
● Bachelor’s degree in Healthcare Management, Nursing, or any related field.
● 6months –3 years of experience in patient coordination, healthcare services, or hospital administration preferred.
● Strong communication skills (verbal and written) in English and local languages.
● Excellent interpersonal and problem\-solving skills.
● High level of empathy, patience, and professionalism.
● Proficient in MS Office and CRM tools.
● Ability to multitask and work in a fast\-paced, patient\-centric environment.
Pay: ₹10,368\.29 \- ₹25,000\.00 per month
Work Location: In person