Communication: Excellent written English skills with impeccable grammar, sentence structure, and professional tone.
Flexibility: Must be comfortable working in rotational night shifts.
Joining: Immediate joiners are highly preferred.
Core Roles \& Responsibilities
Technical Troubleshooting: Guide customers through step\-by\-step digital solutions for smart home hardware, Wi\-Fi connectivity, and security panels.
Account \& Billing Support: Handle billing inquiries, process subscription updates, and verify account security credentials.
Metric Ownership: Meet critical daily performance goals including Average Response Time (ART), First Contact Resolution (FCR), and Customer Satisfaction (CSAT) scores.
Quick Problem Solving: Utilize internal knowledge bases and canned responses smartly while personalizing answers for each user.
Required Skills
High\-speed multitasking and strong computer navigation skills.
Ability to remain calm under pressure while handling multiple client queries.
Strong analytical and logical reasoning skills to troubleshoot technical bugs.