Job Description

*Job Description:** Customer Support Executive – Automobile (2\-Wheeler Services)

*Position :** Customer Support Executive – Automobile (2\-Wheeler)

*Department:** Customer Support / Operations

*Location:** Towlichoki , Suncity

*Employment Type:** Full\-Time

*Job Summary:**

We are seeking a customer\-focused and proactive Customer Support Executive to handle customer inquiries, service bookings, complaints, and support operations related to 2\-wheeler services. The ideal candidate will ensure a smooth customer experience by coordinating with service teams, resolving issues promptly, and maintaining high levels of customer satisfaction.

*Key Responsibilities:** Customer Support \& Relationship Management

Handle inbound and outbound customer calls professionally.
Assist customers with service bookings, maintenance requests, and repair inquiries.
Address customer complaints and ensure timely resolution.
Provide accurate information regarding services, pricing, and turnaround times.
Maintain positive customer relationships and enhance customer satisfaction.

*Service Coordination**

Coordinate with mechanics, service partners, and field teams for service fulfillment.
Track service requests and update customers on job status.
Schedule and manage customer appointments efficiently.
Follow up with customers after service completion to gather feedback.

Documentation \& CRM Management

Maintain customer records and service history in CRM software.
Update service tickets and customer interactions accurately.
Prepare daily, weekly, and monthly support reports.
Ensure proper documentation of complaints and resolutions.

Customer Retention

Conduct follow\-up calls to improve customer engagement.
Promote annual maintenance packages, service plans, and company offerings.
Identify opportunities for upselling and cross\-selling services.

Required Skills

Excellent verbal and written communication skills.
Strong customer service orientation.
Basic knowledge of 2\-wheeler vehicles and servicing processes.
Good problem\-solving and conflict\-resolution abilities.
Proficiency in MS Office and CRM software.
Ability to multitask and work in a fast\-paced environment.

Qualifications

Bachelor's Degree or Diploma in any discipline.
Prior experience in customer support, automobile service, or call center operations is preferred.
Freshers with strong communication skills may also apply.