We are hiring a Customer Support Engineer to enhance our client support framework. Key duties include guiding and training customers, developing and executing a comprehensive support strategy to boost satisfaction, and creating user documentation with step-by-step instructions. You will lead, mentor, and inspire a team of support professionals to meet performance targets while fostering a positive team culture. Collaboration with product, marketing, and sales teams is essential to ensure a unified customer engagement approach. Additionally, you will analyze customer feedback and support data to identify trends, derive insights, and drive continuous improvement. This full-time position requires a customer-centric mindset, excellent leadership, and communication skills to build lasting relationships and support company growth through exceptional service delivery.