Customer Support

### **Key Responsibilities**

• Manage customer support calls related to CGM webinars, onboarding, and feedback.
• Conduct telecalling to invite, remind, and follow up with participants.
• Maintain and update attendance, queries, and feedback records in CRM/Excel.
• Prepare and analyze daily/weekly reports on call metrics, customer interactions, and webinar outcomes.
• Collaborate with Ops, CX, and Data teams to ensure smooth execution of webinars.
• Identify recurring issues and provide process improvement suggestions.
• Escalate unresolved cases to senior stakeholders with clear documentation.

### **Skills Competencies**

• Strong communication skills (English \+ regional language preferred).
• Proficiency in Excel / Google Sheets and familiarity with CRM tools.
• Ability to handle high\-volume calls with professionalism and empathy.
• Analytical mindset with attention to detail in data reporting and documentation.
• Experience balancing customer\-facing responsibilities with operational reporting.
• Problem\-solving skills and adaptability in a fast\-paced environment.

### **Performance Metrics**

• Daily Calls Assigned vs. Completed
• Successful Connections Follow\-ups
• Accuracy Timeliness of Data Reporting
• Customer Satisfaction Feedback Scores
• Escalation Resolution Efficiency

Interested candidates can share CV to : **shruthi.upadhyaya@joinelevatenow.com**

• *Qualifications**
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### **Eligibility**

• 1–3 years of experience in customer support, telecalling, or operations reporting.
• Prior exposure to webinar support, customer experience, or data\-driven operations preferred.
• Comfortable with both voice\-based interactions and reporting tasks.

• *Additional Information**
• -------------------------

Work Mode \- Customer Support / Tele caller \+ Data Reporting)

• *Location:** Bangalore (Work from Office)

• *Role Type:** Full\-time (1–3 years experience)

6 days’ work week(Full‑time)Should have own Laptop Device