Mesmerize India is hiring a Customer Support Executive for a non-voice, blended process role managing interactions via chat, WhatsApp, and email. You will be tasked with providing prompt, empathetic, and efficient assistance to resolve all customer queries, ensuring a positive post-purchase experience. Key responsibilities include guiding customers through order placement, tracking shipments, processing exchanges, and handling warranty claims. A significant aspect of the role involves collaborating with our AI chatbot system, helping to refine its responses and improve overall support automation. We require an individual with excellent written communication skills, strong problem-solving abilities, and the capacity to multitask effectively while maintaining a professional tone across all digital channels.